Booking And Ticketing

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Booking & Ticketing

1. How to make a reservation?
To make a reservation on Air China, you will need to reserve a seat through the Air China website or by contacting an Air China local sales office. Once a seat is reserved, you will need to purchase your ticket within the specified timeframe required by Air China. If you fail to purchase your ticket within the specified timeframe, the seat reservations will be cancelled.

2. How to calculate the validity period of the ticket?
The validity period of a special fare ticket is calculated according to related regulations. The validity period of a normal fare ticket which includes a one-way, round trip or multiple segment trip is one year. The validity period of an open ticket (non-scheduled flight) is calculated from 00:00 (zero hour) of the day after the date of the ticket issuance. The validity period of a fixed time ticket (scheduled flight) is calculated from the date after the commencement of travel. For all unused tickets, the validity period is one year from the date of issuance.

3. How to make changes to a ticket?
If you would like to change the flight route, the date of the flight or the class of service, please contact Air China as soon as possible. Changes will be made depending on the type of ticket that was purchased and the seat availability. According to ticket regulations, you may be required to pay an additional fee for any ticket changes.

4. How to get a ticket refund?
If you would like to request a refund, it will be handled according to the type of ticket that was purchased. Refunds can only be processed within the validity period of the ticket either at the original purchase place of the ticket or an alternative place agreed upon by Air China. For electronic ticket purchases, please contact our local Air China office at 00-800-86-100-999.

If you have any questions regarding a change or cancellation of a ticket, please contact a local Air China office.